To begin a return, please reach out to customer service.
Orders may ship in multiple packages. If you notice that items in your order are missing, please refer to your shipping confirmation email to see which items shipped together. It is possible that the missing product could have shipped in a separate package. If you are unable to locate your item, please reach out to customer service for assistance with your order.
If you received an incorrect or damaged product, please reach out to customer service for assistance with your order.
If you no longer require some items in your order, please reach out to customer service to begin a return.
All Henkel Adhesives eCommerce purchases may be subject to a 15% restocking fee, in accordance with our return policy.
To initiate a replacement on a damaged product, please reach out to customer service for assistance with your order.
If your product arrived expired, please reach out to customer service for assistance with your order.
To request a refund, please reach out to customer service for assistance with your order.
All Henkel Adhesives eCommerce purchases are eligible for return within 30 days from the date of the order delivery. Returned items must be unopened and unused to be eligible for a return. Shipping fees are non-refundable. Any associated return shipping costs are the responsibility of the buyer. All returns may be subject to a 15% restocking fee. Please begin a return by filling out a return request prior to shipping any goods back to Henkel.
Every question, request, and challenge is an opportunity for us to help your business perform. And we have all the right people ready to make it happen.
Check our FAQ for quick answers or reach out via phone to our support center. Here, we also offer additional inquiry forms to help you connect with the appropriate Henkel expert.