Henkel Adhesive Technologies

Henkel Adhesive Technologies

Services

SONDERHOFF machine services

We ensure the dependability of your machines through our technical services. Our proactive approach ensures the continual readiness of your machines and prevents downtime due to errors and disruptions from maintenance-related interruptions.

Hotline Sonderhoff.

Ensure reliability with our machine services

We ensure the continuous and reliable operation of your SONDERHOFF mixing and dosing machine through proactive services, preventing downtime due to errors or maintenance-related interruptions. A machine's productivity hinges on its dependable availability, and our service is designed to support you in planning your production processes with confidence.

You decide which service you need

Remote support

Inclusive emergency support

On-site support

At your production site

Preventative maintenance

Inclusive troubleshooting and spare parts advice

Full service

Combining remote and on-site support

Option 1: Remote support

We provide remote troubleshooting and programming of your mixing and dosing machine as part of our remote support offering. Our service department provides remote analysis, error correction, and task coordination through a VPN connection. This facilitates preventive checks, drawing insights from machine data to initiate timely measures against wear or seal issues. Additionally, we offer flexible online training and participants receive certificates upon completion.

Joint troubleshooting and fault elimination

Pictures say a thousand words and are an enormous advantage with our remote online support via VPN, where we support you with troubleshooting and fault elimination advice.

Your advantages at a glance

Option 2: On-site support

We understand the significance of reliable production processes, particularly during the startup phase of a new component series. Therefore, we provide robust on-site support, including meticulous machine installation, employee training, machine commissioning, and comprehensive maintenance services, ensuring the success of your manufacturing endeavors.

We are happy to come to you!

Should your machines require repair, we offer cost-effective solutions with the option of a service contract with our on-site support services. From conscientious machine installation and commissioning to employee training, we help keep your operation moving.

Your advantages at a glance

Option 3: Preventative maintenance

Regular maintenance for mixing and dosing machines minimizes failures and downtime. Waiting for breakdowns is costly; scheduled maintenance helps prevent machine breakdown. We offer phone and on-site support for troubleshooting and programming the control of your machines, plus guidance on spare parts availability and maintenance for optimal performance.

Proactive service is the best defence against machine failures

Unplanned machine downtime is expensive. With our preventative maintenance service, you can significantly reduce downtime of your mixing and dosing machine and reduce the chances of equipment failure.

Your advantages at a glance

Option 4: Full service

Our Full-service offering integrates remote and on-site support in one flexible, cost-effective package. This solution streamlines processes, saving time and money while enhancing budget planning. Enjoy price benefits for spare parts throughout the contract. We execute specified on-site measures, offering preventive repairs and spare parts stocking.

Full-service measures for a mutual future

Our coordination extends to all required tasks and appointments. The full service contract can be customized to meet your specific needs. Plan your inspection and maintenance budget, clear overview of costs and services, or minimize administrative effort thanks to contractually fixed service intervals according to the inspection schedule.

Your advantages at a glance

Contact our experts

Email to: tcs-na-service@henkel.com or call at: +1 (847) 888-1110

Overview of our service options

Services

Phone and email support

Remote support 

X

On-site support 

X

Preventative maintenance

Full service

X

Services

In-house repair*

Remote support 

X

On-site support 

X

Preventative maintenance

Full service

X

Services

Machine troubleshooting and programming

Remote support 

X

On-site support 

X

Preventative maintenance

Full service

X

Services

Assistance

Remote support 

X

On-site support 

X

Preventative maintenance

Full service

X

Services

Online training 

Remote support 

X

On-site support 

X

Preventative maintenance

Full service

X

Services

Remote support via VPN

Remote support 

X

On-site support 

X

Preventative maintenance

Full service

X

Services

Machine repair

Remote support 

On-site support 

X

Preventative maintenance

Full service

X

Services

On-site training

Remote support 

On-site support 

X

Preventative maintenance

X

Full service

X

Services

On-site machine inspection

Remote support 

On-site support 

X

Preventative maintenance

X

Full service

X

Services

Travel allowance**

Remote support 

On-site support 

X

Preventative maintenance

X

Full service

X

Services

On-site application support

Remote support 

On-site support 

Preventative maintenance

X

Full service

X

* Coming soon to the USA
**Dependent on location

Customer-specific solutions for industries worldwide

Over 300 million seals are produced annually across 50+ countries with SONDERHOFF products. Our global hubs provide expert advice, project management, and training for FIPFG technology. We assist with material selection, sampling, spare parts, and offer subcontracting services for various production scales.

World map with Henkel/Sonderhoff locations.

Further resources

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