By placing your order, you are confirming that you would like to proceed with the order. Your order will be approved by Henkel shortly after placing it.
If you haven't received an order number, please reach out to customer service for assistance in locating the transaction record.
If you haven't received an email with details related to your order, first check your spam folder. If you are unable to locate the email there, please reach out to customer service for assistance in locating your transaction and receiving order updates.
If you received an error message when trying to place an order, it is possible that your information was input incorrectly. Please review all your information, including your billing and shipping addresses, for accuracy. It is also possible that your transaction was flagged by our payment processor for fraud prevention purposes. Here are some steps you can take to resolve the issue:
- Contact your bank or credit card company: Sometimes, banks will flag transactions as suspicious and decline them for security reasons. You may need to contact your bank or credit card company to verify the transaction and ensure that it goes through.
- Try a different payment method: If your payment method was declined, you may want to try using a different payment method.
- Check your billing information: Make sure that the billing information you provided matches the information on file with your bank or credit card company. If the information does not match, your transaction may be declined.
If you continue to experience issues with placing an order, please contact our customer service team for further assistance.
We cannot process order cancellations at this time. For assistance with your order, please reach out to customer service.
We cannot process order cancellations at this time. If you no longer need the items you purchased, please reach out to customer service to begin a return.
After your order is placed, no further changes may be made to it. If you no longer need the items you purchased, please reach out to customer service to begin a return.
If you would like to track the status of an order placed as a guest, you can check your order status.
In case you checked out using your account, you can find details about your order by logging into your account.
If you are interested in returning item(s) in your order, please reach out to customer service to begin a return.
We are currently able to ship to any physical address in the continental United States. We do not ship to Alaska, Hawaii, U.S. Protectorates, APO, FPO and PO Boxes, or internationally at this time. Orders are processed within 3 business days after the order placement, and shipped via standard shipping. Shipping times vary based on the shipment´s location. All orders are subject to shipping fees assessed at checkout.
We cannot expedite shipping at this time. All orders are processed within three business days of order placement, and ship via standard shipping. For more information, see our eCommerce Customer Terms and Conditions.
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