Click on the sign up icon in the top right corner of the header. From there, follow the prompts to add your email & password and verify your email to access your profile.
If you'd like to update your account information, please log into your account. On your account home page, you will be able to edit your information by clicking the edit icon in the top right corner of each section.
In case you are locked out of your account, it could be that your account has not been verified yet. To verify your account, please look for a verification email from Henkel in your inbox and follow the instructions to complete the account verification. Be sure to check your spam or junk folder in case the email is not in your inbox.
If you've forgotten your password, you can reset it by clicking on the forgot password link on our login page.
Log in to your Henkel account and change your password in the section "My Profile".
If you do not log into your account for at least 2 years, your account will be deleted. You will receive reminder emails prior to the deactivation date reminding you to log into your account to prevent deactivation.
If you're having trouble logging in, you may be entering incorrect account information or you may need to reset your password. If you haven't verified your email please resend verification email.
If you placed orders prior to creating an account, they may not be linked to your account. If you would like to track the status of an order placed as a guest, you can check your order status. For information on orders placed before creating an account, please contact customer service.
Henkel cares about keeping your data secure. Verifying your email adds an extra layer of security to your account, as you are verifying that the email address used does in fact belong to you.
Once your account is closed, it is no longer accessible by you or anyone else; you won't be able to access your order history, tax exemption certificates, or any other information you had stored in your account.
Creating an account allows Henkel to store your information securely, and by storing your information, you are able to check out quickly each time you place an order. Creating an account also allows you to access your order history, view details about your previous orders, and submit tax exemption certificates.
To add a tax exemption certificate to your account, log into your account, then click the "Tax Exemption" tab at the top of your account profile page. Click the "Submit Request" button on the top right side, then read the instructions there. Fill out all required information, including company address, and upload your file. Submit the form.
Please allow 3-5 business days for your application, including tax certificate, to be received and approved. Once it is approved, you will receive an email to alert you.
Yes, you are able to add as many certificates to your account as you possess.
If your tax exemption is declined, a representative will reach out to you for more information or an explanation of why your certificate cannot be approved.
Our support center and experts are ready to help you find solutions for your business needs.
