Henkel customers know Stefano Zappi as a deeply knowledgeable application engineer – and a good friend too. In his role in the equipment team for Henkel’s Metals business, he works with customers every day to provide technical support and solve problems. Many of those customer relationships stretch back for several years and have evolved into friendships. Those close bonds and the open dialog they generate give Stefano unique insights into the challenges each customer is facing.
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