Services
We ensure the dependability of your machines through our technical services. Our proactive approach ensures the continual readiness of your machines and prevents downtime due to errors and disruptions from maintenance-related interruptions.
We ensure the continuous and reliable operation of your SONDERHOFF mixing and dosing machine through proactive services, preventing downtime due to errors or maintenance-related interruptions. A machine's productivity hinges on its dependable availability, and our service is designed to support you in planning your production processes with confidence.
Remote support
On-site support
Preventive maintenance
Full service
We provide remote troubleshooting and programming of your mixing and dosing machine as part of our remote support offering. Our service department provides remote analysis, error correction and task coordination through a VPN connection. This facilitates preventive checks, drawing insights from machine data to initiate timely measures against wear or seal issues. Additionally, we offer flexible online training and participants receive certificates upon completion.
Pictures say a thousand words and are an enormous advantage with our remote online support via VPN, where we support you with troubleshooting and fault elimination advice.
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We understand the significance of reliable production processes, particularly during the startup phase of a new component series. Therefore, we provide robust on-site support, including meticulous machine installation, employee training, machine commissioning and comprehensive maintenance services, ensuring the success of your manufacturing endeavours.
Should your machines require repair, we offer cost-effective solutions with the option of a service contract with our on-site support services. From conscientious machine installation and commissioning to employee training, we help keep your operation moving.
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Regular maintenance for mixing and dosing machines minimises failures and downtime. Waiting for breakdowns is costly; scheduled maintenance helps prevent machine breakdown. We offer phone and on-site support for troubleshooting and programming the control of your machines, plus guidance on spare parts availability and maintenance for optimal performance.
Unplanned machine downtime is expensive. With our preventive maintenance service, you can significantly reduce the downtime of your mixing and dosing machine and reduce the chances of equipment failure.
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Our full-service offering integrates remote and on-site support in one flexible, cost-effective package. This solution streamlines processes, saving time and money while enhancing budget planning. Enjoy price benefits for spare parts throughout the contract. We perform specified on-site measures, offering preventive repairs and spare parts stocking.
Our coordination extends to all required tasks and appointments. The full-service contract can be customised to meet your specific needs. Plan your inspection and maintenance budget, gain a clear overview of costs and services, or minimise administrative effort thanks to contractually fixed service intervals according to the inspection schedule.
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Email to: tcs-na-service@henkel.com or call on: +1 (847) 888-1110
Services
Remote support
On-site support
Preventive maintenance
Full service
Services
Remote support
On-site support
Preventive maintenance
Full service
Services
Remote support
On-site support
Preventive maintenance
Full service
Services
Remote support
On-site support
Preventive maintenance
Full service
Services
Remote support
On-site support
Preventive maintenance
Full service
Services
Remote support
On-site support
Preventive maintenance
Full service
Services
Remote support
On-site support
Preventive maintenance
Full service
Services
Remote support
On-site support
Preventive maintenance
Full service
Services
Remote support
On-site support
Preventive maintenance
Full service
Services
Remote support
On-site support
Preventive maintenance
Full service
Services
Remote support
On-site support
Preventive maintenance
Full service
* Coming soon to the USA
**Dependent on location
Over 300 million seals are produced annually across 50+ countries with SONDERHOFF products. Our global hubs provide expert advice, project management and training for FIPFG technology. We assist with material selection, sampling and spare parts, and offer subcontracting services for various production scales.
Get in touch with our experts and start exploring advanced materials solutions today.