PERSONAL DATA PRIVACY NOTICE ON THE PROCESSING AND PROTECTION OF PERSONAL DATA FOR WEBSITE

Ensuring the provision, availability, functionality, proper operation and security of the website; managing website access and use; and detecting, investigating and preventing misuse, unauthorized access and information security incidents

• Article 5(2)(f) of the KVKK: Processing is necessary for the legitimate interests of the data controller, provided that the fundamental rights and freedoms of the data subject are not prejudiced.
• Article 5(2)(c) of the KVKK: Processing is necessary for and directly related to the establishment or performance of a contract.

• IP Address, Device Identity/ID Information, Website Activity Information, Browser Information, Browser Usage Date and Time Information

•  Transaction Security

Providing, maintaining and technically managing the website infrastructure; conducting hosting, technical monitoring, performance analysis, troubleshooting, maintenance and support activities; and ensuring the continuity and security of website services

Within the scope of the services and functions made available through the website, receiving and managing account management requests; providing account and membership functions; managing access authorizations and user preferences

• Name–Surname, Date of Birth,
• E-mail Address, Address, Telephone Number, Publicly Available Social Media Profile Information,
• Product Preferences, Billing and Shipping Address, Purchase Information
• Job Title/Role, Sector Information
• Payment Information

• Identity
• Contact
• Customer Transaction
• Professional Experience
• Finance

Receiving, recording, assessing and responding to inquiries, requests, complaints, applications and other communications submitted through or in connection with the website and directing the relevant matter to the appropriate Henkel unit, distributor, service provider or communication channel where necessary.

• Name–Surname
• E-mail Address, Address, Telephone Number
• Product Preference, Order Information
• Position
• Payment Information,
• Other – Company Information

• Identity
• Contact
• Professional Experience
• Customer Transaction
• Finance
• Professional Experience
• Other -Company Information

Providing and managing live chat, chatbot and similar online support services made available through the website

• Email address
• IP address, Device and Browser Information, Log Records

• Contact
• Transaction Security

Within the scope of campaigns, sweepstakes and promotional activities made available through or in connection with the website, providing the opportunity to apply for and participate in campaigns, sweepstakes and promotional activities through the website

• E-mail Address, Telephone Number, Address

• Contact

Receiving applications for product testing and product evaluation activities through the website

• E-mail Address, Telephone Number, Address

• Contact Information

Providing the “Find a Distributor” function and directing users to relevant distributors or online sales channels.

• Article 5(2)(f) of the KVKK: Processing is necessary for the legitimate interests of the data controller, provided that the fundamental rights and freedoms of the data subject are not prejudiced.

• IP address
• Product Information

• Transaction Security
• Customer Transaction 

Providing the opportunity to participate in surveys, feedback mechanisms and satisfaction assessments through the website, and receiving the responses and feedback submitted in this context

• Email Address
• Survey Response Information

• Contact 
• Marketing

Receiving notifications through the website concerning suspected counterfeit products, product authenticity, product safety and similar matters, and conducting related communications

• Name–Surname
• E-mail Address, Telephone Number, Address
• Product Information, Product Name, Batch Number and Product Photographs

• Identity
• Contact
• Customer Transaction

Providing registration and participation opportunities for webinars and online events through the website, and communicating event-related information

• Name–Surname
• E-mail Address

• Identity
• Contact

Providing registration and participation opportunities for physical events through the website and communicating event-related information.

• Name–Surname
• E-mail Address

• Identity
• Contact

Documenting and monitoring customer communications to assess service quality and improve customer service processes.

• Name–Surname
• E-mail Address, Telephone Number
• Other – Company Information

• Identity
• Contact
• Other – Company Information

Establishing, exercising and defending legal claims arising from or relating to the use of the website or the services and activities; managing complaints, disputes, investigations, audits and regulatory proceedings; responding to requests from competent authorities; and complying with applicable legal and regulatory obligations.

• Article 5(2)(ç) of the KVKK: Processing is necessary for compliance with the legal obligation of the data controller.

• Information regarding legal disputes and proceedings

• Legal Transaction

Authorized Public Institutions and Organizations

Transfer for the purpose of fulfilling our legal obligations in cases where authorized institutions or organizations request information from our Company or where we are required to make notifications to such institutions.

Real Persons and Private Law Legal Entities

Receiving product/service support from suppliers within the scope of the purposes specified under the section titled “2. Processed Personal Data, Purposes of Processing and Legal Bases”.

Domestic and Foreign Suppliers and Business Partners

Sharing for the purpose of ensuring the coordinated continuation of corporate operations, compliance with group policies, and carrying out the necessary review and audit activities in this regard.